Q1: Are you a manufacturer or a trading company?
We are an integrated production and trading enterprise, with our own independent R&D team, manufacturing facility, and professional marketing department.
Q2: Are customization options available?
Absolutely. We offer full customization on all our products to suit your specific operational requirements. To ensure we provide the best solution, we encourage you to provide detailed information about your needs. Our expert team will then design the most optimal solution, tailored to meet your exact specifications.
Q3: How long is your warranty coverage?
We offer a 2-year warranty on the crane itself and an 18-month warranty on electric components. Should any issues arise, our dedicated after-sales team and professional engineers will promptly assist in troubleshooting and resolving the issue. Support is available via email or video conference for efficient diagnosis.
Q4: Do you provide overseas installation services by engineers?
While we typically provide a detailed instruction manual for self-installation, we also offer the option of overseas installation services in specific cases. Our products are carefully packaged and designed for easy installation, which helps reduce costs and streamline the setup process. If necessary, we can arrange for our engineers to assist with installation at your location.
Q5: What other types of products do you offer?
We offer a broad range of lifting solutions, including but not limited to overhead bridge cranes, gantry cranes, jib cranes, monorail cranes, workstation cranes, and various other construction lifting machinery. Our sales specialists are always available to help you choose the most suitable equipment for your specific needs.